Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In

Categories

Invalid Code when Redeeming Sovereign Code

RomRom Posts: 51
in Bugs
Hello,

Yesterday I intended to purchase sovereigns. I went to the EA site linked from UO.com. I went through the process of placing an order for sovereigns.

After placing the order I received an email from EA with a code in the email. I took that code and entered it into the account management site and received the message invalid code.

I have sent pictures via email to support@ultimaonline.com and Messana@broadsword.com

You have my money yet I don't have my make believe in game currency yet. Pretty frustrating process.
Tagged:

Comments

  • MariahMariah Posts: 3,243Moderator
    you will need to correct the spelling in the email address. mesanna@broadsword.com
  • SashaSasha Posts: 3
    Make sure you actually have a valid account selected in account management (Like one with _uo at the end). Ive noticed a few times when Ive tried to use a code that it wont work if I have a master account with no uo accounts attached to
  • Lord_FrodoLord_Frodo Posts: 2,421
    copy and paste the code
  • RomRom Posts: 51
    Sasha said:
    Make sure you actually have a valid account selected in account management (Like one with _uo at the end). Ive noticed a few times when Ive tried to use a code that it wont work if I have a master account with no uo accounts attached to

    This was the issue. When trying to apply the code it was going toward the parent account. Thank you kindly Sasha.
Sign In or Register to comment.