Balron Bone Armor

Community Manager · October 16

Balron Bone Armor

Posted on October 16, 2025 by UO Dev Team

10/16/2025

Greetings,

Regrettably a small portion of players have been impacted where the unintentional removal of Balron Bone Armor may have occurred on a select number of shards.

We deeply apologize for this inconvenience and will be taking the following steps to address this issue:

Players who had Balron Bone Armor Equipped may page into CS to have the issue resolved. The cutoff for paging in to CS to address this issue is October 30th, 2025 at 11:59pm ET
Players who had Balron Bone Armor stored in a house or on a vendor will find a container with the requisite number of items removed from that location beginning on October 17th, 2025 at 12:00pm ET
Replaced Balron Bone Armor will be eligible for enhancement free of the need for using the Forged Metal Tool
Replaced Balron Bone Armor will be account bound to the first character that equips the item

Again, we apologize for the inconvenience and appreciate your patience while we address the issue.

See you in Britannia,

UO Team

Pawain · October 16

What does this mean?

Players who had Balron Bone Armor stored in a house or on a vendor will find a container with the requisite number of items removed from that location beginning on October 17th, 2025 at 12:00pm ET

What shards were affected and do I need to log all my toons on and count how many I have?

Are they deleting all of the Balron Armor tomorrow? Why will my containers have less items?

If they are no longer there, I have no idea how many I had stored away.

What about the ones I used an outfitter on?

Pawain · October 16

The account bound is not good. I have a few on Atlantic that I share with whatever account is there.

If they replace shard bound with account bound, that would be ok, one time.

I guess those are gone.

username · October 16

It appears the UO.com message is POORLY worded, so read this instead:

Image: https://forums.uo.com/uploads/editor/xg/201cyazuuy3z.png

Also,

Image: https://forums.uo.com/uploads/editor/ve/yv2yej7ohus6.png

Also,

Image: https://forums.uo.com/uploads/editor/cu/vb5vtxv2y4dv.png

Pawain · October 16

All accounts who happen to not log in during this short period will just lose theirs?

Pawain · October 16

Thanks @username.

Mine on Atlantic were not enhanced. Just some on LS.

If they have records, replace them!!!

Pawain · October 16

How do we contact the requested customer support?
@Community Manager

Thanks

Mariah · October 16

Page a GM, Pawain

Community Manager · October 16

Pawain said:

How do we contact the requested customer support?
@ "Community Manager"

Thanks

As Kyronix has stated, they have logs of all the items removed.
They are in the process of replacing the items, per the dates announced.
To replace the one you were wearing, you must use the help menu and contact a GM (as Mariah has stated).

keven2002 · October 16

Good questions Pawain.

@Community Manager - Is the issue resolved now? If I didn't log in a toon (I have a couple I didn't log into bc I didn't want the armor to poof) and I log in after the fix, will their armor be ok or was it deleted regardless of logging in?

Also Pawain had a good point about how do I know how many I had stored because I had several but I'm not totally sure where they are so I need to look through some containers... how do I figure out how many went poof that were stored?

Community Manager · October 16

keven2002 said:

Good questions Pawain.

@ "Community Manager" - Is the issue resolved now? If I didn't log in a toon (I have a couple I didn't log into bc I didn't want the armor to poof) and I log in after the fix, will their armor be ok or was it deleted regardless of logging in?

Also Pawain had a good point about how do I know how many I had stored because I had several but I'm not totally sure where they are so I need to look through some containers... how do I figure out how many went poof that were stored?

We will be bringing down the shards to resolve the issue and then CS will address the character issues.

Again, the dev team has logs of the items removed.

keven2002 · October 16

Community Manager said:

keven2002 said:

Good questions Pawain.

@ "Community Manager" - Is the issue resolved now? If I didn't log in a toon (I have a couple I didn't log into bc I didn't want the armor to poof) and I log in after the fix, will their armor be ok or was it deleted regardless of logging in?

Also Pawain had a good point about how do I know how many I had stored because I had several but I'm not totally sure where they are so I need to look through some containers... how do I figure out how many went poof that were stored?

We will be bringing down the shards to resolve the issue and then CS will address the character issues.
Again, the dev team has logs of the items removed.

Ok good to know. I paged a GM which said my issue was escalated (and I received an email) but that was it so I thought maybe I did something wrong.

If we DM you/Kyronix with our account names will you be able to tell us how many we lost and on what shards via those logs?

Community Manager · October 16

keven2002 said:

Community Manager said:

keven2002 said:

Good questions Pawain.

@ "Community Manager" - Is the issue resolved now? If I didn't log in a toon (I have a couple I didn't log into bc I didn't want the armor to poof) and I log in after the fix, will their armor be ok or was it deleted regardless of logging in?

Also Pawain had a good point about how do I know how many I had stored because I had several but I'm not totally sure where they are so I need to look through some containers... how do I figure out how many went poof that were stored?

We will be bringing down the shards to resolve the issue and then CS will address the character issues.
Again, the dev team has logs of the items removed.

Ok good to know. I paged a GM which said my issue was escalated (and I received an email) but that was it so I thought maybe I did something wrong.

If we DM you/Kyronix with our account names will you be able to tell us how many we lost and on what shards via those logs?

I don't believe that information is being passed along, but please know that they do have the logs of all those that were lost in that instance and they will be replaced.

SalaciousC_1 · October 16

Too bad I can't login to ATL because it's down again. I have this armor on several toons.

Pawain · October 16

With this account bound BS, we can't have different templates on NL on that account. I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account.

I'm afraid to log in. Gonna watch a movie.

Community Manager · October 16

Pawain said:

With this account bound BS, we can't have different templates on NL on that account. I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account.

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^;
apologies if I misunderstood what NL may stand for otherwise.

I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more.

Pawain · October 16

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account. I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account.

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^;
apologies if I misunderstood what NL may stand for otherwise.
I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more.

We can make accounts in NL and transfer to prodo. I'm saying I made new templates to bring over. So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account. And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill.

It should be bound to all accounts on the master account.

Community Manager · October 17

Pawain said:

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account. I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account.

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^;
apologies if I misunderstood what NL may stand for otherwise.
I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more.

We can make accounts in NL and transfer to prodo. I'm saying I made new templates to bring over. So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account. And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill.

It should be bound to all accounts on the master account.

As long as your one account does not put it on, you can sell it or transfer it. It just will be bound to the account that puts it on then.

Urge · October 17

Pawain said:

With this account bound BS, we can't have different templates on NL on that account. I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account.

I'm afraid to log in. Gonna watch a movie.

I'll check when I get back from Seattle but IF I still have mine you're welcome to them if you need.

Victim_Of_Siege · October 17

Community Manager said:

Pawain said:

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account. I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account.

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^;
apologies if I misunderstood what NL may stand for otherwise.
I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more.

We can make accounts in NL and transfer to prodo. I'm saying I made new templates to bring over. So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account. And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill.

It should be bound to all accounts on the master account.

As long as your one account does not put it on, you can sell it or transfer it. It just will be bound to the account that puts it on then.

Odd though that the Piece i was wearing that was deleted accidentally did not have this stipulation attached. It could be freely traded amongst accounts and buyers. Could we please know why this happened, what caused the exact issue?

Community Manager · October 17

Victim_Of_Siege said:

Community Manager said:

Pawain said:

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account. I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account.

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^;
apologies if I misunderstood what NL may stand for otherwise.
I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more.

We can make accounts in NL and transfer to prodo. I'm saying I made new templates to bring over. So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account. And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill.

It should be bound to all accounts on the master account.

As long as your one account does not put it on, you can sell it or transfer it. It just will be bound to the account that puts it on then.

Odd though that the Piece i was wearing that was deleted accidentally did not have this stipulation attached. It could be freely traded amongst accounts and buyers. Could we please know why this happened, what caused the exact issue?

I do apologize, that is something I couldn't tell you exactly.

Victim_Of_Siege · October 17

Community Manager said:

Victim_Of_Siege said:

Community Manager said:

Pawain said:

Community Manager said:

Pawain said:

With this account bound BS, we can't have different templates on NL on that account. I specifically made accounts have new types of templates.

Now we would have to collect things for templates we may have in the future on that account.

If anything it should be bound to any paid account on the master account.

I'm afraid to log in. Gonna watch a movie.

NL? This is about production, not New Legacy. ^_^;
apologies if I misunderstood what NL may stand for otherwise.
I guess I’m confused what you may be talking about? If you could elaborate a bit maybe I can help a bit more.

We can make accounts in NL and transfer to prodo. I'm saying I made new templates to bring over. So my toons from NL can not wear my armor from other accounts if this stupid account bound stuff continues.

I would have to get mage stuff and warrior stuff on each account. And for Balron armor I have to decide if I want it on an account with only 1 warrior that is just GM in skill.

It should be bound to all accounts on the master account.

As long as your one account does not put it on, you can sell it or transfer it. It just will be bound to the account that puts it on then.

Odd though that the Piece i was wearing that was deleted accidentally did not have this stipulation attached. It could be freely traded amongst accounts and buyers. Could we please know why this happened, what caused the exact issue?

I do apologize, that is something I couldn't tell you exactly.

Thank you.

Pawain · October 17

Anyone have a picture of one that was given by UO and has put on a toon?

All mine were on a toon or in a container or bank. So I was concerned for nothing, hopefully.

The enhanced ones were dyed, so that may have saved them.

Victim_Of_Siege · October 17

Community Manager said:
I do apologize, that is something I couldn't tell you exactly.

A couple of questions if you could find out please. With them being account bound, are they Blessed now, or do they still need to be insured. I believe the one I lost that was equipped on a character had a prsonal bless deed on it, have i lost that too? Thank you for your time on this.

Urge · October 17

Now that you mention it, I had item blessed ones

.

Victim_Of_Siege · October 17

Pawain said:

Anyone have a picture of one that was given by UO and has put on a toon?

All mine were on a toon or in a container or bank. So I was concerned for nothing, hopefully.

The enhanced ones were dyed, so that may have saved them.

Victim_Of_Siege · October 17

Victim_Of_Siege said:

Community Manager said:
I do apologize, that is something I couldn't tell you exactly.

A couple of questions if you could find out please. With them being account bound, are they Blessed now, or do they still need to be insured. I believe the one I lost that was equipped on a character had a prsonal bless deed on it, have i lost that too? Thank you for your time on this.

@Community Manager disregard the question on whether it is blessed or not. It will need to be insured or a PBD/Bless deed re-applied.

Image: https://forum.uo.com/uploads/editor/p8/s3yztptvfqdo.png

Pawain · October 17

Thanks. The account bound is on it. Hopefully no one gets scammed from a sale.

Shard bound and account bound.

Victim_Of_Siege · October 17

Pawain said:

Thanks. The account bound is on it. Hopefully no one gets scammed from a sale.

Shard bound and account bound.

But not blessed

NuSair · 2:00AM

If you have records, then why do people have to page a GM to get theirs back? What's the difference in putting it in the character's backpack? Or another system flagged for when the character/account logs in? In addition, what if the person who lost it doesn't log on for a few weeks? They are just screwed?

I really do not like this at all.

KroDuK · 3:18AM

@nusair Been there before on Dofus with Ankama.

Long story short, the data are there.. somewhere.. manually verify that, it could take months (considering their actual work charge)

Way simpler to fill in tickets via CS and if a red flag is trigger they can always manually verify for that special case.

Here:

Image: https://forum.uo.com/uploads/editor/ky/bxo8e3lwusf9.png

Image: https://forum.uo.com/uploads/editor/qe/yezt1ua48z4q.png

Look at the date.. 2 months.

Long story short, someone was playing on X server.. he got manually transfer by CS on another server/shard. It was a new player that had claim account bound cash shop stuff.. Since he install the game in french.. the international server wouldn't shows up (to play with his friend)
CS manually transfer that person.

BUT.. ~36 hours after that, the studio got aware of a bug that was exploited on the server that person was originally from and decided to rollback that server; ~48 hours.

Now that person that got transfer on a new shard also got a 48 hours rollback and everyon with whom he traded with during that ~36 hours on his new server, also got "flag" by the system and rollback 48 hours.

In some case, people had duped items (If I sold items in that 48h I got them back.. since money/bank not affected by that bug only the characters EXP and it's inventory/gears.. I got $ from the sale + items back)
In others, like me.. I had done a quest to earn Dofus Eggs (OP items u can only earn once) that got deleted..in those 48 hours I had done main quest story stuff. No more Dofus and cannot redo the quest.

Now the CS did the same kind of announce.. fill a ticket we gonna hook you up.. A lot of players did false claim. The studio puts an alt to this to manually scan;~2,2k items were restored, ~2months later. The studio develop a new tool to auto extract such data in the future and sanctioned some of the false claim accounts.

In our case, here; it's something OP but it was also raining.. (fairly easy to acquire)
The fact this is shard bound + account bound.. they've already accepted the fact they could give a few extra more, if no red flag. The impact seems pretty minimal to me.

They still have those data it is true.. but to manually extract them, it's another thing.
Originally they flag too wide when deleting those unintended NL items that got on prodo.. Now, they need to do a manual heads count and split them in two groups.. simple task but very time consuming.. so, yeah.

PS: I totally agree tho.. 2 weeks ONLY of CS for THEIR mistake.. I paid good money for mine. It's non sense to limit the CS in this case.. this is my main complain here. This is bad corporate culture.

Edit: Yes, the other person that got transfer by CS; was my lil bro.

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