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Disconnection Issues Since Last Update

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  • jazz_handsjazz_hands Posts: 38
    edited September 4
    keven2002 said:
    Vecna said:
    Tried to do the NL event this evening AFTER the new patch. Crashed 3 times during the boss runs. New patch did not seem to improve anything with the crash issue. Others who had patched were also still crashing. 

    Can you tell me what client you are/were using? Also, any 3rd party client you may have been using?
    Yep still crashed, didn't help

    Can you provide me with the same information as above? :)

    Thank you both! 
    @ "Community Manager" - It seems to be less (maybe?) but I am also still crashing on CC even after the patch. It's all the same stuff as before and pretty random. I crashed earlier today when I was in Vesper waiting for a Commander and was running around looking for stuff to kill, but I've also crashed sitting at the bank in MG putting loot away. I'm running 2 accts at the same time.

    Ok, thank you so much for replying back!

    I use CC with UOassist. Still crashing. Windows 11. I think you need to post a message on UO.com welcome page. People getting mad. Just because you post "the update is taking longer than expected" does not even tell people your working on the disconnect problem. Added: I just crashed again 4:03 ET gating to Luna.

    Let me expand on the problem. I have been getting disconnects after loggining in on a small scale for about a year. I'd login and wait because I knew in the 1st 10 min id go through a gate and I'd crash one time and then be good for the day. After the update at the end of August the game became unplayable. I have played for 28 years have 2 accounts.  I use CC and UO assist with windows 11. I have 2 different PC's not identical crashes happen on both. IMO you need to consider the influx of unapproved Clients is causing a problem only getting worse. Also friends that use the illegal clients dont seem to have the problem.
  • KyronixKyronix Posts: 1,230Dev
    We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!
  • jazz_handsjazz_hands Posts: 38
    Kyronix said:
    We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!
    Thanks for saying that. Not everyone even knows there is an active UO forum. You should post that on the Herald on the UO.com welcome page

  • KyronixKyronix Posts: 1,230Dev
    Kyronix said:
    We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!
    Thanks for saying that. Not everyone even knows there is an active UO forum. You should post that on the Herald on the UO.com welcome page


    UO.com is currently undergoing a much needed upgrade.  I encourage you to check our other social media outlets while the site is unavailable.

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  • keven2002keven2002 Posts: 2,606
    Kyronix said:
    We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!
    @Kyronix - This is BEYOND frustrating at this point. The patch put in today did nothing for the crashing and I crashed more tonight than I did last night; it's ALL while doing the event (CC). I haven't crashed in between the event when getting reags/repairs/etc. 

    I literally crashed 12 times from the 3rd Commander to Vic dying (within maybe 25min?). When doing Vic I crashed 6 times alone! I didn't get credit for killing Vic bc I couldn't stay connected / alive. I'm going to have PETA called on me soon for the amount of horses I'm going through! 

    In all seriousness though, this issue with the crashing is completely ruining this event for me with nights like tonight. It sounds like I don't even have it that bad because others are in chat saying they've crashed 20+ times within an hour or 2. At this point, I can't blame ppl for using unapproved 3rd party clients because at least they are stable.
  • KyronixKyronix Posts: 1,230Dev
    keven2002 said:
    Kyronix said:
    We are actively investigating the issue and appreciate everyone’s reports and patience while we debug the issue.  Thanks!
    @ Kyronix - This is BEYOND frustrating at this point. The patch put in today did nothing for the crashing and I crashed more tonight than I did last night; it's ALL while doing the event (CC). I haven't crashed in between the event when getting reags/repairs/etc. 

    I literally crashed 12 times from the 3rd Commander to Vic dying (within maybe 25min?). When doing Vic I crashed 6 times alone! I didn't get credit for killing Vic bc I couldn't stay connected / alive. I'm going to have PETA called on me soon for the amount of horses I'm going through! 

    In all seriousness though, this issue with the crashing is completely ruining this event for me with nights like tonight. It sounds like I don't even have it that bad because others are in chat saying they've crashed 20+ times within an hour or 2. At this point, I can't blame ppl for using unapproved 3rd party clients because at least they are stable.
    Yes - we agree, which is why we are actively trying to debug every lead we can to get to the bottom of the issue and also why I asked that you PM me your account names and shard and times so we can look at crash logs.  Thank you for your continued patience.
  • PawainPawain Posts: 11,220
    @Kyronix CUO does not crash.  Does that help troubleshoot?


    Focus on what you can do, not what you can't.
  • KyronixKyronix Posts: 1,230Dev
    Pawain said:
    @ Kyronix CUO does not crash.  Does that help troubleshoot?


    Unfortunately not.
  • Community ManagerCommunity Manager Posts: 697Dev
    I would kindly ask again, to please send in your reports of the disconnects with what client you are using, what you were doing and when it happened to uo@broadsword.com. Or, you can message me here or on Discord with said information. This will greatly help the team in investigating the issue.
    Ultima Online Twitter/X - https://twitter.com/UOTownCryer
    Ultima Online Instagram - https://www.instagram.com/uotowncryer/
    Ultima Online Twitch - https://www.twitch.tv/BroadswordUO
    Ultima Online Discord - http://discord.gg/ultimaonline
    Email - uo.fenneko@gmail.com

  • RockoRocko Posts: 198
    No crashes at all using EC.
    Former content creator for UO Stratics.
  • KyronixKyronix Posts: 1,230Dev
    Patch up the latest classic client and let us know if you continue to see issues.
  • jazz_handsjazz_hands Posts: 38
    Kyronix said:
    Patch up the latest classic client and let us know if you continue to see issues.

    Been about 3 hours since patch. No crashes so far.

  • Victim_Of_SiegeVictim_Of_Siege Posts: 2,449
    edited 9:41PM
    Kyronix said:
    Patch up the latest classic client and let us know if you continue to see issues.

    okay, how about the EC? I've crashed 3 times today in the last couple of hours. It freezes up and then the client closes. you can tell when it's about to happen because it gets laggy for a few minutes right before. no particular place of activity involved.


    A Goblin, a Gargoyle, and a Drow walk into a bar . . .

    Never be afraid to challenge the status quo

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