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Disconnect Problem

JamesJames Posts: 111
in General Discussions
@Kyronix can we please get the issue fixed?

Comments

  • PawainPawain Posts: 11,022
    Yall need to be more specific.   I've used CC and UOC since the patch for hours.  Only one disconnect while in CUO that I recall.  I use a deco macro in CC that is simple but I'm too lazy to put it in CUO.
    Focus on what you can do, not what you can't.
  • JamesJames Posts: 111
    If @Kyronix needs more information, I’m sure he’ll ask.
  • IniquityIniquity Posts: 32
    Not sure what else i can mention but, for me it's CC, I don't use ec or cuo, and I'm disconnected within 5 minutes. Sometimes logging back or running a file check helps sometimes not.

    It seems if I am able to get past the initial 5 mins it doesn't happen and I'm good.
  • KroDuKKroDuK Posts: 1,168
    edited December 2024
    Have u try to launch the client while bypassing the launcher?

    Make a desk's shortcut of this if u hvn't already.

    So rather than recognise the effort the botters went to, to set all that up - for the benefit of the players, to help get certain items, something you could never be bothered to do, you would rather drag people backwards to your neanderthal world?

    Leave attended paying accounts alone, these people go thru a lot of trouble to automate the game.

    It’s comical to me you are so frightened of somehow bod scripters get some sort of advantage.

    -UO official forums, brought to you by BoardSword studio
  • JamesJames Posts: 111
    @Kyronix Players have been getting disconnected since my original post in December. It has been well documented on all media forums in addition to bug reports submitted. I understand the lack of response if it’s being done intentionally, but if it’s a technical issue, will you please addressed the problem.
  • KyronixKyronix Posts: 1,223Dev
    What is the account type you are logging in with?  
  • JamesJames Posts: 111
    Kyronix said:
    What is the account type you are logging in with?  
    @Kyronix Thanks for the response. I use the Classic Client with no add on’s and I have documented others loosing connection with the same configuration.
  • KyronixKyronix Posts: 1,223Dev
    Are you playing with veteran or endless journey accounts?
  • JamesJames Posts: 111
    Veteran accounts
  • GrimbeardGrimbeard Posts: 3,043
    Can we maybe get a sticky in bugs forum so people can post shard times etc @Mariah @Kyronix @CM_Fenneko
  • JamesJames Posts: 111
    Grimbeard said:
    Can we maybe get a sticky in bugs forum so people can post shard times etc @ Mariah @ Kyronix @ CM_Fenneko
    Bug reports have been submitted through proper channels. I’m confident that @Kyronix will ask if he needs any additional information.
  • AmberWitchAmberWitch Posts: 705
    Veteran accounts, classic client, either UOAssist or without UOAssist. Some days are fine, some days not so fine.
  • CovenantXCovenantX Posts: 1,062
    edited May 21
    I've logged in with 5 (paid) accounts, and one disconnected randomly about 20-30 mins after i logged in, It wasn't idle long enough to disconnect from that, but it was minimized at the time. -i was on for approx 6-7 hours.

    I have not experienced multiple disconnects, just the one, so I doubt my instance was related. 
    Remove or change casting focus & poison immunity it reduces the need for "Player Skill" it's garbage. rant2 Bring timing back and eliminate chance in pvp!

  • Community ManagerCommunity Manager Posts: 625Dev
    edited May 22
    For anyone having these issues, please e-mail uo@broadsword.com with the following information;
    • Account Name
    • IP Address
    • Internet Service Provider
    • Shard Accessing
    • Time Accessing (when you get the disconnects)
    • How many accounts being used at that time
    • Veteran or EJ
    • Classic Client or Enhanced Client
    • Any 3rd party program being used
    Thank you kindly!
    Ultima Online Twitter/X - https://twitter.com/UOTownCryer
    Ultima Online Instagram - https://www.instagram.com/uotowncryer/
    Ultima Online Twitch - https://www.twitch.tv/BroadswordUO
    Email - uo.fenneko@gmail.com
  • JamesJames Posts: 111
    Community Manager said:
    For anyone having these issues, please e-mail uo@ broadsword.com with the following information;
    • Account Name
    • IP Address
    • Internet Service Provider
    • Server Accessing
    • Time Accessing (when you get the disconnects)
    • How many accounts being used at that time
    • Veteran or EJ
    • Classic Client or Enhanced Client
    • Any 3rd party program being used
    Thank you kindly!
    @Community Manager Please clarify a couple items.

    1. What do you mean by “Server Accessing” and the specific information requested?
    2. Is the ClassicUO Web client excluded?
    3. Why is the Account Name required?
  • Community ManagerCommunity Manager Posts: 625Dev
    edited May 22
    James said:
    For anyone having these issues, please e-mail uo@ broadsword.com with the following information;
    • Account Name
    • IP Address
    • Internet Service Provider
    • Server Accessing
    • Time Accessing (when you get the disconnects)
    • How many accounts being used at that time
    • Veteran or EJ
    • Classic Client or Enhanced Client
    • Any 3rd party program being used
    Thank you kindly!
    @ "Community Manager" Please clarify a couple items.

    1. What do you mean by “Server Accessing” and the specific information requested?
    2. Is the ClassicUO Web client excluded?
    3. Why is the Account Name required?

    1. The server you are signing into. (I meant shard, my apologies)
    2. You can add if you are having that issue on that client.
    3. I was informed to ask for said information from the Dev team to better assist. I'm not sure exactly what any of this information is specifically looking for, that's above me I'm afraid. ^_^;
    Ultima Online Twitter/X - https://twitter.com/UOTownCryer
    Ultima Online Instagram - https://www.instagram.com/uotowncryer/
    Ultima Online Twitch - https://www.twitch.tv/BroadswordUO
    Email - uo.fenneko@gmail.com
  • MariahMariah Posts: 3,507Moderator
    this information is to be EMAILED. Do not, under any circumstances, post your account name here.
  • usernameusername Posts: 1,114
    edited May 21
    Ever so rarely, 1 in maybe 100 log-ins, I will log in and get disconnected within 5 minutes. Sometimes a bit longer, maybe up to 20-30 minutes. CC, paid and EJ alike. Hyper annoying. My friend that plays the EC says he gets the same thing.

    The issue I am explaining has been going on ever since they implemented the constellation client disconnect thingy (and then walked it back) and I'm 99.9% sure it's related to that. There may be something else too, no idea.
    This discussion has been closed.

    I will be slow to reply because I cannot log in/stay logged in to the forums.
    Make this your signature if you are tired of Vendor Search being broken, over FIVE YEARS and counting.
    Vendor search rendered useless after Publish 106 – Forsaken Foes on August 14, 2019.
  • Community ManagerCommunity Manager Posts: 625Dev
    username said:
    Ever so rarely, 1 in maybe 100 log-ins, I will log in and get disconnected within 5 minutes. Sometimes a bit longer, maybe up to 20-30 minutes. CC, paid and EJ alike. Hyper annoying. My friend that plays the EC says he gets the same thing.

    The issue I am explaining has been going on ever since they implemented the constellation client disconnect thingy (and then walked it back) and I'm 99.9% sure it's related to that. There may be something else too, no idea.
    If/when it happens again, please email us with the above information. :) 
    Ultima Online Twitter/X - https://twitter.com/UOTownCryer
    Ultima Online Instagram - https://www.instagram.com/uotowncryer/
    Ultima Online Twitch - https://www.twitch.tv/BroadswordUO
    Email - uo.fenneko@gmail.com
  • IniquityIniquity Posts: 32
    edited June 26

    Any updates on this, it continues to be a problem. I have sent a few emails already but I would literally be sending 10+ emails a day if I sent every time.


  • LokeaLokea Posts: 213
    I've had it happen several times today, but unfortunately can't provide many details as it was somewhat random. Having done a lot of software/QA testing in the past, there was just nothing that stood out to me - EC, crashed straight to desktop.

    It did happen twice around 2pm CST on Lake Superior during the fight with Ankou.  There were a heckuva lot of players on screen, lot of effects happening, but I have a solid computer, no mods/add-ons running, just the EC. It happened so fast that I don't know what exactly happened prior to it crashing.  It shouldn't have been FX-related as I have a decent card, and I don't think it was a buffer problem (the client had been restarted within a short amount of time), not a memory problem (32GB is enough these days).

    I'm going to play the event later (LS has been running through pub 120 like clockwork) and do some video recording to see if I can capture it crashing.  Also wlil get some monitoring software to see if something all of the sudden taxes the video card or something.
  • keven2002keven2002 Posts: 2,477
    Yea I've also been noticing a lot more crashing when I'm running around for this event... I've crashed probably 5 times since the event started last week (world wide); typically I might crash MAYBE once a month before that.
  • LokeaLokea Posts: 213
    Happened to me once during tonight’s event against the riftbreaker. I forgot to get my video capture going because I logged in late and nearly missed the event.  It seems like it was during one of the constructs area attacks. 
  • CovenantXCovenantX Posts: 1,062
    edited June 27
    I've had 1/4-10 account lose connection randomly within ~30-45 minutes after logging in.
    just one (not always the same one) all depends on what I'm doing in-game how many clients I'm playing.

    luckily so far I haven't had this happen while in any unsafe areas.  like it happened at the lobby room to Shadowguard, and once or twice at my house.  -This was over the last month or so.

    all on Lake Superior -I haven't really played any other shards so much in the last month or so, at least I haven't been logged into another shard long enough to have this happen (yet).
    Remove or change casting focus & poison immunity it reduces the need for "Player Skill" it's garbage. rant2 Bring timing back and eliminate chance in pvp!

  • IniquityIniquity Posts: 32
    For me it happens mostly after switching characters, it can be when only on one account or multiple doesn't seem to matter. Sometimes it will happen repeatedly if i log in without closing the client and reopening but that seems to stop it for that session.
  • LokeaLokea Posts: 213
    Happened to me yesterday when fighting a construct and I was on an Intel laptop with integrated Intel graphics, so not just my AMD/NVIDIA gaming rig.

    Happened today on LS with Ankhou(sp?) when his area attack kicked in and the sound started. Just dropped straight to desktop.  Just once, got me killed but not a big deal.  I had a freshly started client (and it was reinstalled a few weeks ago).  

    Again, apologies I didn’t get it captured, I hopped on minutes before the commander fights started. I have no problem loading the EC and being back up and running within 30 seconds of crashing.
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