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HELP PLEASE!! Paid account going into IDOC but paid for full year!!

Lady_SparklesLady_Sparkles Posts: 41
in General Discussions
Back in March, 3 of my brother's Ultima Online accounts went down because they ran out of paid time. So, we went online to pay like we normally do and to our surprise we paid but couldn't log into the accounts still!! I went to the EA Help and opened a ticket for help to get them going again. Well, the only thing I got was unanswered emails and a chat that left us with no help but a promise that they would look into it further to see what the problem was.


I emailed who I thought might be able to help only to get my emails sent back with messages stating that their emails were full and to try again later! Needless to say, I would get up at all hours of the night and morning to be able to make contact with the people on chat at EA Help. I even ended up paying one year plus more on all three accounts trying to get the darn things to work!!


Well to make a long story short, after 3 long months of constantly trying everything within my power to get these accounts going again, I finally got 2 to work!! I was so happy!! Even though I lost 3 months of playing time and didn't get credited for them. We were very glad. Especially since I have been playing since the beginning of time and didn't want to lose my houses and all the contents inside them!! 2 were now safe!!


I went to log onto the final account hopeful that it too would work. IT did NOT work!! I got the message saying it's NOT paid and in fact its paid for over a damn YEAR!! I got on my other account and went to check the status of the house, and it was okay. I knew it was going to be starting the IDOC any day now and it was still okay at 5:00pm. WELL at around 6:00pm, my friends messaged me and told me it just went into IDOC mode!! We called for a GM to see if they could help somehow but they went home for the night I guess because they never came.


Does ANYONE have a solution to my problem???? I am at my wits end with this mess!! To think it's this hard to just pay a bill!!! Why can't they have a phone available for things like this??? Please help!!


Dusty / Sparkles - Brother and Sister of Napa Valley
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Comments

  • AtomicBettyAtomicBetty Posts: 319
    How do you know the account is paid for a year if you cannot log into it?
    Why wait until the last minute to get help? It makes very little sense that you're able to put gametime on them and are unable to log on.
  • GrimbeardGrimbeard Posts: 2,822
    Ignore toxic Betty perhaps @CM_Fenneko can point you in right direction 
  • Lady_SparklesLady_Sparkles Posts: 41
    Grimbeard said:
    Ignore toxic Betty perhaps @ CM_Fenneko can point you in right direction 
    Yes, I am going to ignore her comments. Obviously, she has never gone to the website to check on her account. But I finally got it fixed tonight through the EA Chat tonight!! Thanks for the comment. I do wish there was a better way to solve issues like this though. 
  • GrimbeardGrimbeard Posts: 2,822
    Lady_Sparkles said:
    Grimbeard said:
    Ignore toxic Betty perhaps @ CM_Fenneko can point you in right direction 
    Yes, I am going to ignore her comments. Obviously, she has never gone to the website to check on her account. But I finally got it fixed tonight through the EA Chat tonight!! Thanks for the comment. I do wish there was a better way to solve issues like this though. 
    Good to hear! Perhaps you can post a step by step guide of how you did it to help others in future 
  • AtomicBettyAtomicBetty Posts: 319
    edited 1:34PM
    Grimbeard said:
    Ignore toxic Betty perhaps @ CM_Fenneko can point you in right direction 
    Yes, I am going to ignore her comments. Obviously, she has never gone to the website to check on her account. But I finally got it fixed tonight through the EA Chat tonight!! Thanks for the comment. I do wish there was a better way to solve issues like this though. 
    If you can log into the website you can log into the client. Not my fault you are not very bright.
  • GrimbeardGrimbeard Posts: 2,822
    This a perfect example of the toxic trolling that has been allowed for years 
  • Community ManagerCommunity Manager Posts: 541Dev
    Lady_Sparkles said:
    But I finally got it fixed tonight through the EA Chat tonight!!
    I'm so glad you were able to get it resolved! :)
    Ultima Online Twitter/X - https://twitter.com/UOTownCryer
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    Email - uo.fenneko@gmail.com
  • AtomicBettyAtomicBetty Posts: 319
    Grimbeard said:
    This a perfect example of the toxic trolling that has been allowed for years 
    lol okay. I asked a genuine question how they are able to see they have active gametime on and are still unable to log on. You can't help people if they can't clarify their issues. And even if there was gametime on the account and you cannot log in the house would not go IDOC.

    So I guess asking for further details is trolling .. 
  • GrimbeardGrimbeard Posts: 2,822
    AtomicBetty said:
    Grimbeard said:
    This a perfect example of the toxic trolling that has been allowed for years 
    lol okay. I asked a genuine question how they are able to see they have active gametime on and are still unable to log on. You can't help people if they can't clarify their issues. And even if there was gametime on the account and you cannot log in the house would not go IDOC.

    So I guess asking for further details is trolling .. 
    It's not what you said it's how you said it 
  • LokeaLokea Posts: 128
    AtomicBetty said:
    Grimbeard said:
    This a perfect example of the toxic trolling that has been allowed for years 
    lol okay. I asked a genuine question how they are able to see they have active gametime on and are still unable to log on. You can't help people if they can't clarify their issues. And even if there was gametime on the account and you cannot log in the house would not go IDOC.

    So I guess asking for further details is trolling .. 
    You claimed they were not very bright.  That's trolling.  That kind of crap should never be present on official forums.

    Keep the PvP confined to in-game.
  • Victim_Of_SiegeVictim_Of_Siege Posts: 2,372
    Grimbeard said:
    Lady_Sparkles said:
    Grimbeard said:
    Ignore toxic Betty perhaps @ CM_Fenneko can point you in right direction 
    Yes, I am going to ignore her comments. Obviously, she has never gone to the website to check on her account. But I finally got it fixed tonight through the EA Chat tonight!! Thanks for the comment. I do wish there was a better way to solve issues like this though. 
    Good to hear! Perhaps you can post a step by step guide of how you did it to help others in future 
    Agreed, please share to resolution in case it happens to one of us. @Lady_Sparkles the more info we have, the better our chances of avoiding this issue.

    A Goblin, a Gargoyle, and a Drow walk into a bar . . .

    Never be afraid to challenge the status quo

  • AtomicBettyAtomicBetty Posts: 319
    Lokea said:
    AtomicBetty said:
    Grimbeard said:
    This a perfect example of the toxic trolling that has been allowed for years 
    lol okay. I asked a genuine question how they are able to see they have active gametime on and are still unable to log on. You can't help people if they can't clarify their issues. And even if there was gametime on the account and you cannot log in the house would not go IDOC.

    So I guess asking for further details is trolling .. 
    You claimed they were not very bright.  That's trolling.  That kind of crap should never be present on official forums.

    Keep the PvP confined to in-game.
    After they attacked me for no reason. 
  • GrimbeardGrimbeard Posts: 2,822
    AtomicBetty said:
    Lokea said:
    AtomicBetty said:
    Grimbeard said:
    This a perfect example of the toxic trolling that has been allowed for years 
    lol okay. I asked a genuine question how they are able to see they have active gametime on and are still unable to log on. You can't help people if they can't clarify their issues. And even if there was gametime on the account and you cannot log in the house would not go IDOC.

    So I guess asking for further details is trolling .. 
    You claimed they were not very bright.  That's trolling.  That kind of crap should never be present on official forums.

    Keep the PvP confined to in-game.
    After they attacked me for no reason. 
    Pointing out you're a troll after you attack another poster is not attacking you..I will end here out of respect for Mariah so as to not get thread lock 
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