EC - Random crashes during Shattered Sanctum event

loop · November 24

A few random crashes on the EC. Can't reproduce but thought I'd jot down in case team finds something in logs somewhere.

One crash in Fel Jhelom ATL 11/23. Didn't jot down time.

One crash in Tram Brit ATL 11:01 AM ET 11/24.

Community Manager · November 25

Does it crash all the way out?
Was there a lot of spawn at the time?

loop · November 28

Crashes to desktop. Not very spawn heavy, as this was in Fel with few players. Not a server crash but client-side. Just assuming there’s some kind of crash log generated.

Community Manager · December 2

loop said:

Crashes to desktop. Not very spawn heavy, as this was in Fel with few players. Not a server crash but client-side. Just assuming there’s some kind of crash log generated.

I see. Unfortunately it does sound like something that is happening exclusively on your end. I can say in the past, personally, I have experienced the same issue and turned out to be either my Windows Defender or OneDrive that was the culprit. I do hope you're able to solve your issue!

loop · December 2

No problem. Thanks for taking the time to reply. Seems consistent in Fel Jhelom, once an hour or so, but I’ll see if it happens on another computer.

Arroth_Thaiel · December 2

loop is not the only person this is happening to.

Since 118 went live the EC has been intermittently crashing to desktop for me as well. I'm playing in Windowed mode and the entire window just disappears as though the application was never running.

This has happened to an EJ account standing at Sweet Dreams in Britain, and to both of my paid accounts while out and about.

The last time it happened I was running around in Moonglow during an invasion. When I got the client relaunched, I got to retrieve my belongings from my dead body.

This has happened probably 4 or 5 times since pub 118.

It's so intermittent, and I have no way to track it, that I didn't bother to report it.

--
This is going to seem unrelated, but I don't believe it is:

Since 118 I'm also now getting the "Connection Lost" gump on both subscribed and EJ accounts. I don't mean the normal "You've been idle for too long..." warning and then after some time "Connection Lost". I mean, I've been actively playing and the "Connection Lost" gump just appears. This has happened to an EJ account standing in Britain, and to a subscribed account while running around during an invasion. The joys of UO.

I have seen, without warning, "Connection Lost" probably 3 or 4 times since 118. I figured it was either the patch, or the changes in server hosting.

Again, it is so intermittent, and so infrequent, I have not reported it prior.

--
Adding these two behaviors together:

However, having the UO application close out and having to relaunch it, or having "Connection Lost" just appear out of nowhere and having to log back in, leads to going through the login process a lot, which leads to the other bug @loop just reported about the splash screen reverting.

EC - Sometimes Endless Journey splash screen shows instead of NL splash screen (minor bug) - Ultima Online Forums

loop · December 3

Thanks for the additional data points, Arroth_Thaiel. I am also using EC in windowed mode.

I experienced the same crash again on another computer, so I reckon it's a legit client-side issue -- Again in Fel Jhelom, but maybe that's just a coincidence if other folks are crashing elsewhere.

ForeverFun · December 3

Has broadsword done this ?

https://forum.uo.com/discussion/13711/client-binaries-appear-to-be-missing-security-mitigations

Some crashes can happen due to [out of memory] memory leaks/etc. The EC lua code does appear to have cases where leaks accumulate over time.

One of the things in the linked thread above might help ... well ... allow it to run longer.

The system eventlog may have more crash details for the UOSA.EXE process, like the crash address/etc. Those would probably be good to post.

Max_Blackoak · December 3

just to confirm this is happening to me and guildmates lately as well using EC in windowed mode. Client will simply crash to desktop randomly. It's definitely not an issue only affecting loop

Community Manager · December 3

These issues have been reported and engineering is looking into it.

Howdy, Stranger!

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EC - Random crashes during Shattered Sanctum event

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