Stuck on Alchemy Quest Solen Hive

I have collected all the ingredients except for the Dread Spider Carapace's. They are not registering as a quest item and won't let me double click them. Anyone else run into this problem? I'm at the Dread Spider spawn location close to the Trinisic entrance. There are many dread spider carapaces on the ground that should be chiming as a quest item but they are not. Why cant I get them to work? Been stuck on this for days. 

Comments

  • GarretGarret Posts: 187


    Try this location, make sure you are on aproved client, make sure that you click different items (you cant click on same item 3 times),  make sure you are not in war mode (atleast on web client it is block using items), make sure you are staying like close enough 1-2 tiles ?

    Completed this quest like 2-3 days ago - no issues.
  • JibijabaJibijaba Posts: 3

    I just created an account to share my experience, as I'm dealing with the same issue. My crafting character had too many quests in the quest log, so when I picked up the quests to fetch the required materials, I encountered an error saying my quest log was full. Instead of receiving all five fetch quests, I only got four. After completing those, I still couldn’t turn in the "Solen Hive" quest because one of the fetch quests remains incomplete—and now there’s no way for me to pick it up again.

    My character has been stuck on this quest for the past seven days +, and it's the last skill I need to reach GM level. The in-game GMs were no help; they advised me to abandon the quest and start over, but as far as I can tell, there's no option to do that on New Legacy. When I asked for guidance on how to reset the quest, they sent an automatic response saying they couldn’t provide that information and suggested I search online. It's been very frustrating.

    This issue has actually made me stop playing, even though I still have a few days left on my subscription. I keep checking online in the hope that someone has found a fix, but there’s been nothing so far.

  • MariahMariah Posts: 3,239Moderator
    what does your quest log currently say?

  • akline2113akline2113 Posts: 9
    edited November 5
    Thanks for the post Garret. I am using that location you shared and have made sure all the things you mentioned were in check. I now believe I am experiencing the same issues as Jabbara. I have made a help ticket to get the quest abandoned. I am willing to restart the chain but cant get it abandoned.
  • JibijabaJibijaba Posts: 3
    Mariah said:
    what does your quest log currently say?

    I'm not sure if the message was meant for me or for Akline2113, and I don’t want to hijack their thread (although I’m pretty sure we’re dealing with the same issue). Currently, I have four quest objectives:

    • Skara Brae Docks
    • 0/1 The Iceman (which will be tough for a crafting character, and I can’t remove it either)
    • Skara Brae Farmer’s Market
    • Solen Hive

    When I press the blue "crystal" to see the objective of "Solen Hive", it lists all the items I need to gather. IIRC, I also didn’t receive the quest for the Dread Spider Carapaces since it’s the last one to be offered, and my quest journal was already full at that point.

  • JibijabaJibijaba Posts: 3
    A simple fix for the future would be to combine all the items into a single quest instead of splitting them into multiple quests. This way, players wouldn’t have issues with a full quest log when gathering materials.
  • akline2113akline2113 Posts: 9
    edited November 5


    When the quest started, each  ingredient also had its own quest in the log. All of the popped in the quest log except  the Dread Spider carapace. I was able to go to all the others, they would register and "chime" and a quest and all I had to do was double click it, not the Dread Spider Carapace though. Now i'm stuck with an incomplete quest. Assuming there wasn't enough space in the quest log for Dread Spider to make it in there.
  • Hopefully can a fix soon. Have attempted 2 in game tickets without any help. Also have an open support center message.
  • MudgeMudge Posts: 14
    Curious what message do you get when trying to turn them in to the alchemist downstairs 
  • No message, can’t interact 
  • No message, can’t interact 

    Was your issue resolved? If not, I would recommend sending in (another) page to a GM.
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  • NecronomNecronom Posts: 79
    Jibijaba said:

    <snip snip>

    My character has been stuck on this quest for the past seven days +, and it's the last skill I need to reach GM level. The in-game GMs were no help; they advised me to abandon the quest and start over, but as far as I can tell, there's no option to do that on New Legacy. When I asked for guidance on how to reset the quest, they sent an automatic response saying they couldn’t provide that information and suggested I search online. It's been very frustrating.

    <snip snip>


    I find this odd, that an in-game GM would tell you to abandon the quest and start over. Just about everyone that has played on New Legacy know that only certain quests can be abandoned, one of which is those that have expired. Does your quest have a timer on it? Did you try double clicking on 'Incomplete'?

    I really hope your issue is resolved.
  • No message, can’t interact 

    Was your issue resolved? If not, I would recommend sending in (another) page to a GM.


    I just put in another GM ticket. Fingers crossed. Thanks!
  • The UO support ticket came back with
     “We are contacting you in regards to your GM petition number 9502. This appeal was closed without contacting you directly, because it was determined to be a type of question or issue that is not handled by in-game GMs. “

    I don’t know why they are referencing petitions and appeals. Don’t know what they are talking about really. If there was a way to just talk to a GM. The in game help options don't actually let you talk to a GM. 

  • The UO support ticket came back with
     “We are contacting you in regards to your GM petition number 9502. This appeal was closed without contacting you directly, because it was determined to be a type of question or issue that is not handled by in-game GMs. “

    I don’t know why they are referencing petitions and appeals. Don’t know what they are talking about really. If there was a way to just talk to a GM. The in game help options don't actually let you talk to a GM. 


    I am sending you a message. :)
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