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How long does it take to fix a broken transfer?

keven2002keven2002 Posts: 2,641
in General Discussions
I transferred a toon to Origin on Friday mid-day and came back an hour later and I was able to click on Origin shard at that point but my toon wasn't there. I thought maybe it just needed more time so I went about my day and logged in the next morning to see it still wasn't there.

I paged a GM (I guess that's the only thing we can do?) and eventually received an email at 8:40am EST that said my ticket/appeal had been escalated and they will let me know. That was 24 hours ago and this morning my toon is still not on Origin... 

I've read threads before where this happened and they are able to recover the toon but I don't want to do too much stuff on the account because I don't want to mess anything up just in case. So how long should I expect to be without my toon? 

Comments

  • __Psycoder___Psycoder_ Posts: 3
    keven2002 said:
    that said my ticket/appeal had been escalated and they will let me know. 
    This likely means that someone in the dev team needs to be involved. Meaning you may need to wait until Monday. 
  • Victim_Of_SiegeVictim_Of_Siege Posts: 2,515
    keven2002 said:
    I transferred a toon to Origin on Friday mid-day and came back an hour later and I was able to click on Origin shard at that point but my toon wasn't there. I thought maybe it just needed more time so I went about my day and logged in the next morning to see it still wasn't there.

    I paged a GM (I guess that's the only thing we can do?) and eventually received an email at 8:40am EST that said my ticket/appeal had been escalated and they will let me know. That was 24 hours ago and this morning my toon is still not on Origin... 

    I've read threads before where this happened and they are able to recover the toon but I don't want to do too much stuff on the account because I don't want to mess anything up just in case. So how long should I expect to be without my toon? 
    Just going to ask, have you checked the origination shard to see if it poped back there? I know i've had this happen before.
    A Goblin, a Gargoyle, and a Drow walk into a bar . . .

    Never be afraid to challenge the status quo

  • Lord_FrodoLord_Frodo Posts: 2,450
    keven2002 said:
    I transferred a toon to Origin on Friday mid-day and came back an hour later and I was able to click on Origin shard at that point but my toon wasn't there. I thought maybe it just needed more time so I went about my day and logged in the next morning to see it still wasn't there.

    I paged a GM (I guess that's the only thing we can do?) and eventually received an email at 8:40am EST that said my ticket/appeal had been escalated and they will let me know. That was 24 hours ago and this morning my toon is still not on Origin... 

    I've read threads before where this happened and they are able to recover the toon but I don't want to do too much stuff on the account because I don't want to mess anything up just in case. So how long should I expect to be without my toon? 
    Did the destination shard have an open slot? Do you have more than 1 account that you use for transfers, if yes check all accounts.
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