Person can't get any response to solve their problem

Mordin_Rockbiter

The issue seems to revolve around no longer being able to access original email account and so verification process is preventing him from paying for game and in danger of Idoc, etc.

https://discord.com/channels/1378606555364069387/1402445945421041745

Thank you. Hope they get attention quickly, although weekends are not the best time.

Grimbeard

This an issue with yahoo nothing Uo can do he needs to reach out to yahoo and get the email reinstated 

Mordin_Rockbiter

Fenneko responded. And no, he does not have to get Yahoo mail reinstated. There is a procedure for when people lose access to email accounts. 

Pawain

There was a time when you could call customer support and give them the CC info you used.  That would verify your account.

But you would have to talk to a person. 

I'd tell him to Email Mesanna.  But after seeing his responses in that link,  the guy does not have the ability to comprehend the questions he is asked.

Community Manager

I tried to search for their post on the forum, but unfortunately, I was unable to locate it. If anyone can direct me to it, that would be greatly appreciated.

Pawain

You replied to them.  They did not understand your question as to who they emailed and replied that they do not want to give their email out in public. @Community Manager

Community Manager

Pawain said:

You replied to them.  They did not understand your question as to who they emailed and replied that they do not want to give their email out in public. @ "Community Manager"

*nods* I tried to speak to them in message as well.