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Problem - does not remember email, cant update to buy expansions etc

Mordin_RockbiterMordin_Rockbiter Posts: 70
in General Discussions
Person is a new returnee.  Name is Dokken of Lake Superior.  They are currently using using the account with the password and account name, but cant update info. going back and forth trying to resolve. is their a way to verify their id and get them into account so they can update.  I m sure issue is primarily to prevent a takeover by a hacker. can they possibly verify other info to resolve?

Comments

  • BilboBilbo Posts: 2,834
    Does he receive the UO news letter?  Did he link his UO account to an E-Mail?  Check old EMails from UO to see if that may be it.  E-Mail @Mesanna not sure the address for help.  @Mariah
  • MariahMariah Posts: 2,974Moderator
    mesanna@broadsword.com is the email address.
    Information on account recovery from the newsletter:
    If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

    Accounts that have been closed within the last year require the secret word and 2 pieces of information.

    Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.

    Information used for verification are as follows:
    • Account name
    • Email
    • First and last name
    • Date of birth
    • Phone number
    • Key codes
    • Payment information (CC)
    • Date account was open/closed
    • State/country
    ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
  • BilboBilbo Posts: 2,834
    TY @Mariah
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