Notice of Intent

Mordin_RockbiterMordin_Rockbiter Posts: 128
edited June 1 in General Discussions
     "The term "Dispute" means any dispute, claim, or controversy between you and Broadsword regarding any Broadsword Game, product or service, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Section 19 (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced. If you have a Dispute with Broadsword or Broadsword's officers, directors, employees and agents that cannot be resolved through negotiation within the time frame described in the "Notice of Dispute" clause below."
     "Notice of Dispute. IF YOU HAVE A DISPUTE WITH Broadsword YOU MUST SEND WRITTEN NOTICE TO BROADSWORD ONLINE STUDIOS INC., 790 STATION STREET, SUITE 3000, HERNDON, VA 20170, ATTN: LEGAL/ARBITRATION TO GIVE BROADSWORD THE OPPORTUNITY TO RESOLVE THE DISPUTE INFORMALLY THROUGH NEGOTIATION. You agree to negotiate resolution of the Dispute in good faith for no less than 60 days after you provide notice of the Dispute. If Broadsword does not resolve your Dispute within 60 days from receipt of notice of the Dispute, you or Broadsword with may pursue your claim in arbitration pursuant to the terms in this Section 19."
      And Yes I am aware filing cost is near 1,000 dollars, its not about money, it is about right.
     The matter seems simple and easily rectified with no extraordinary measures. I simply would like back as a one slot, the skeletal cat. Whether that can be done independently, a simple swap or another unknown solution.
     I am struck by another clause, which although in another section and may not be applicable but I thought best representative of what I thought UO and this community should be,  " Broadsword will use reasonable efforts to replace/restore such items under certain circumstances".
     I was sold a license to an item with a known defect without being made aware of said defect.
    Clicking begin animal training is how I train all my pets, even one slots to nontamers. More advanced pets I will full gm and leave it up to its new owners to slot train up. It should be noted, that with the exception of one Blaze CU, I have never sold or exchanged a pet for benefit, but have given them away.
     I do not seek to abuse, take advantage, or profit monetarily or enrich myself. The simple fact is you hamstring the pets use for nontamers. You come up with another way I can still cast 2 blade spirits or EV's.
     It seems that fair a and reasonable solution can be found with out expending each others time and resources.
    I won't back door and try to steal valuable time those I have grown to know and respect, but Broadsword should be able to contact me and discuss the matter on Slack or use the slower method of direct messaging me through this forum.
     
     

Comments

  • VioletViolet Posts: 440
    I'm sorry about your skeletal cat, but did you just ignore the warning window when you went to train it? 

     
  • GrimbeardGrimbeard Posts: 2,859
    Violet said:
    I'm sorry about your skeletal cat, but did you just ignore the warning window when you went to train it? 

     
     :D 
  • KroDuKKroDuK Posts: 1,147
    edited June 1
    And Yes I am aware filing cost is near 1,000 dollars..
    They not expecting a lawyer letter.. u can do handwritting one.. just pay ~10-15 bucks for the postal service to track your letter, the day it was deliver; for the 60 days deadline. (dunno how much it cost in your country)


    If u wanna be sneaky.. it should be real easy to build a case on stuff like; the fact they don't apply their own TOS in game.. game is unplayable like during their main events or in PvP.. and ask for a cat as compensation. Mesanna will give u one to shut you up, most people just speak and do nothing, so they get nothing.. cuz if she don't, you're going to bring your case somewhere she doesn't want you to go. (daddy EA)

    Cuz let's be honest.. you ignore the warning notification.. but u have more than enough room to bargain with. I been there with tESO.. on my box it was saying SUBSCRIPTION REQUIRED.. with a promise from the game director it would be a sub model game.. I ended up with boid beasley, after the french ZOS customer support team laugh at me and the english one were offering me 7 days of "premium" sub time, the head of customer service of Bethesda.. I could have been refund all the money I paid on tESO (final offer from Boid).. but my motivation were elsewhere.
    So rather than recognise the effort the botters went to, to set all that up - for the benefit of the players, to help get certain items, something you could never be bothered to do, you would rather drag people backwards to your neanderthal world?

    Leave attended paying accounts alone, these people go thru a lot of trouble to automate the game.

    It’s comical to me you are so frightened of somehow bod scripters get some sort of advantage.

    -UO official forums, brought to you by BoardSword studio
  • If that is the case, then I am greatly shamed and apologize, if only that had been pointed out earlier. The original response to the issue by a "Community Manager" was extremely poor and was not even related to what my issue actually was.  I am not sure if ignored is the right word, force of habit and unexpected. Chalk it up just another victim to my eyesight. It is tough to explain how narrow a focus and effort that is required. I am glad to see they did in fact include that warning, it was one of my thoughts for improvement.
    I would say then-
    It was our fault and our very great fault - and now we must turn it to use.  We have forty million reasons for failure, and not a single excuse.

  • Grimbeard said:
    Violet said:
    I'm sorry about your skeletal cat, but did you just ignore the warning window when you went to train it? 

     
     :D 

    I deserve far more ridicule than that
  • GrimbeardGrimbeard Posts: 2,859
    Grimbeard said:
    Violet said:
    I'm sorry about your skeletal cat, but did you just ignore the warning window when you went to train it? 

     
     :D 

    I deserve far more ridicule than that
    You are human and get respect for admitting you were wrong 
  • PawainPawain Posts: 10,795
    edited June 1
    Grimbeard said:
    Violet said:
    I'm sorry about your skeletal cat, but did you just ignore the warning window when you went to train it? 

     
     :D 

    I deserve far more ridicule than that
    We will ridicule the upcoming event mobs with our pets.
    https://uo.com/2025/04/29/spring-roadmap-update/

    You click over that menu like you do the vet reward gump. By habit. Poo Poo happens with people also.

    A non tamer can not see the blue button, so this is not a mistake a novice player will make.
    Focus on what you can do, not what you can't.
  • GrimbeardGrimbeard Posts: 2,859
    Pawain said:
    Grimbeard said:
    Violet said:
    I'm sorry about your skeletal cat, but did you just ignore the warning window when you went to train it? 

     
     :D 

    I deserve far more ridicule than that
    We will ridicule the upcoming event mobs with our pets.
    https://uo.com/2025/04/29/spring-roadmap-update/

    You click over that menu like you do the vet reward gump. By habit. Poo Poo happens with people also.

    A non tamer can not see the blue button, so this is not a mistake a novice player will make.
    As usual pawian incorrect anyone sees the button on vanity pets 
  • KroDuK said:
    And Yes I am aware filing cost is near 1,000 dollars..
    They not expecting a lawyer letter.. u can do handwritting one.. just pay ~10-15 bucks for the postal service to track your letter, the day it was deliver; for the 60 days deadline. (dunno how much it cost in your country)

    That part I posted with with the address. however there is a stage beyond if you fail and that is submitting to arbitration.
    "Arbitration Procedures. Because the software and/or service provided to you by Broadsword concern interstate commerce, the Federal Arbitration Act ("FAA") governs the arbitrability of all Disputes. However, applicable federal or state law may also apply to the substance of any Disputes. For claims of less than $75,000, the AAA's Supplementary Procedures for Consumer-Related Disputes ("Supplementary Procedures") shall apply including the schedule of arbitration fees set forth in Section C-8 of the Supplementary Procedures; for claims over $75,000, the AAA's Commercial Arbitration Rules and relevant fee schedules for non-class action proceedings shall apply. The AAA rules are available at www.adr.org". Ah, helps if I click the right link, for consumer arbitration is is only 225 although that was to april1 2025, do not see up dated info. https://www.adr.org/sites/default/files/Consumer_Rules_and_Mediation_Procedures_FeeSchedule.pdf
    I was doing a lot of sifting of a number of subjects trying to develop plan and reading legalese is not like reading Dick and Jane. 
  • MariahMariah Posts: 3,472Moderator
    I think we can consider this incident resolved.
This discussion has been closed.