How do you get an exchange or refund on the skeletal cat.

Mordin_Rockbiter · May 30

My issue is with the unannounced slot jumping of the pet. I took advantage of the sale and would have been perfectly happy if it was just an ethy mount. I discovered it was a 1/4 slot pet.

Working on a tamer while waiting for things to pick up on test center, I clicked begin pet training. No prior warning nor way to cancel once you hit that button. It jumps to a 2/4 pet. I did not gain anything on the pet, but it cuts crucial attacks at this stage for my char. instead of being able to cast 2 blade spirits or two EV's I now can only cast one.

Without warning and without any material gain is deceptive and unfair. Until I slot it up and with warning should this have happened. I would prefer to either return the pet for a refund or exchange it for one pre start pet training state.

I can take a one eyed , three legged mangy animal and make it a competent pet, but I prefer to make informed decisions and not one of this magnitude.

Thank you

Grimbeard · May 30

It's common knowledge clicking the button raises a slot and you might have considered calling out on chat or here before doing it??

Mordin_Rockbiter · May 30

Common knowledge is not that common. I do not normally even consider buying pets, just figured it is near the end of the sale and the cat looked interesting. I'd been perfectly fine leaving it untouched if knew, I like to hit the train button so I can test how the pet (pet training itself, not skills) is gaining with various creatures. Normally like to gm everything before making decision to slot up. The low int and 3 mana made me also wonder about how that would train, since you normally can train stats to 125.

Community Manager · May 30

Mordin_Rockbiter said:

My issue is with the unannounced slot jumping of the pet. I took advantage of the sale and would have been perfectly happy if it was just an ethy mount. I discovered it was a 1/4 slot pet.
Working on a tamer while waiting for things to pick up on test center, I clicked begin pet training. No prior warning nor way to cancel once you hit that button. It jumps to a 2/4 pet. I did not gain anything on the pet, but it cuts crucial attacks at this stage for my char. instead of being able to cast 2 blade spirits or two EV's I now can only cast one.
Without warning and without any material gain is deceptive and unfair. Until I slot it up and with warning should this have happened. I would prefer to either return the pet for a refund or exchange it for one pre start pet training state.
I can take a one eyed , three legged mangy animal and make it a competent pet, but I prefer to make informed decisions and not one of this magnitude.
Thank you

Unfortunately there is no way to exchange or refund for the pet. It is listed as a "Vanity Pet" (https://uo.com/wiki/ultima-online-wiki/items/ultima-store-inventory/), not an ethereal. To make it ethereal, you would need to have purchased the Orb of Ethereal Transcendence and use it on the statue before clicking on the pet.

Mordin_Rockbiter · May 30

Community Manager said:

Mordin_Rockbiter said:

My issue is with the unannounced slot jumping of the pet. I took advantage of the sale and would have been perfectly happy if it was just an ethy mount. I discovered it was a 1/4 slot pet.
Working on a tamer while waiting for things to pick up on test center, I clicked begin pet training. No prior warning nor way to cancel once you hit that button. It jumps to a 2/4 pet. I did not gain anything on the pet, but it cuts crucial attacks at this stage for my char. instead of being able to cast 2 blade spirits or two EV's I now can only cast one.
Without warning and without any material gain is deceptive and unfair. Until I slot it up and with warning should this have happened. I would prefer to either return the pet for a refund or exchange it for one pre start pet training state.
I can take a one eyed , three legged mangy animal and make it a competent pet, but I prefer to make informed decisions and not one of this magnitude.
Thank you

Unfortunately there is no way to exchange or refund for the pet. It is listed as a "Vanity Pet" (https://uo.com/wiki/ultima-online-wiki/items/ultima-store-inventory/), not an ethereal. To make it ethereal, you would need to have purchased the Orb of Ethereal Transcendence and use it on the statue before clicking on the pet.

Warning , at this point my sarcasm meter may sharply rise. First, I am going to ask that I am responded to by someone who understands English and has more than a passing acquaintance with reading comprehension. The response received shows an alarming lack of both.

My very first sentence defined the issue - "My issue is with the unannounced slot jumping of the pet."

My second sentence mentioned I would have been happy "if" it had been an ethy (ethereal).

My third sentence acknowledged my discovery that it was a 1/4 pet. No problems with that, I can work with it. I do thank you for the information concerning the Orb of Ethereal Transcendence, though it is irrelevant to this conversation.

Your link nor any other information on the site prepares me for the fact that pet would jump a slot simply by pressing begin pet training without me actually attempting to slot the pet up. If the pet had been presented as a 2/4 creature I would have accepted that, it was not.

Your response instead totally missed mark and gave an explanation totally irrelevant to the problem. I have my receipts of the purchase of sovereigns just prior to the purchase of an obviously defective and misrepresented item. I am perfectly willing to transfer ingame the said item. Failing that, I would request an escalation of issue including contact info so that I may formally pursue this case of fraud. Would I formally file a case where the expense is far greater than the monetary value, damn right I would.

Grimbeard · May 30

Communication is your friend often when we rush into doing without thinking bad things happen...if this is truly your first pet then I'm sorry but there are literally dozens of pet training guides both here and stratics again poor planning on your part does not merit a refund

Mordin_Rockbiter · May 30

Grimbeard said:

Communication is your friend often when we rush into doing without thinking bad things happen...if this is truly your first pet then I'm sorry but there are literally dozens of pet training guides both here and stratics again poor planning on your part does not merit a refund

Communication is indeed the key and the failure lies on their part. There is no legal responsibility to seek third party information in this transaction. You build a car that explodes when rear-ended and then fail to act to correct a known defect and issue no warning, you have a problem. I am that pissed. Got the money, got the time. I am seriously just waiting to head out the door. I have lost greater value in-game and not batted an eye and accepted they could not do anything. It is just a game. This however is not in-game and they are clearly at fault. It is a failure to act in good faith.

Mordin_Rockbiter · May 30

I am also noting and requesting the removal of the recently added "{ChildCategories}" Extremely offensive and unprofessional

Pawain · May 30

@Mordin_Rockbiter ;

Any vanity pet with necromancy will do this. Windrunner will do this also.

Necromancy has so much intensity that it will jump a 1 slot vanity pet to 2 slots when you choose advanced training.

The reason pets are this way was because people exploited the mechanics and reduced slots of pets long ago.

The fix was to have intensity checks when you push the button and if the pet has too much intensity, it will jump a level.

So, if players did not exploit pets, this would not be an issue, because the devs would not have to have made that fix.

Mordin_Rockbiter · May 30

Pawain said:

@ Mordin_Rockbiter

Any vanity pet with necromancy will do this. Windrunner will do this also.

Necromancy has so much intensity that it will jump a 1 slot vanity pet to 2 slots when you choose advanced training.

The reason pets are this way was because people exploited the mechanics and reduced slots of pets long ago.

The fix was to have intensity checks when you push the button and if the pet has too much intensity, it will jump a level.

So, if players did not exploit pets, this would not be an issue, because the devs would not have to have made that fix.

That's an explanation why it jumps, but still does not address the issue and the lack of response to the issue is appalling.
There is no information on the site nor comes with the purchase warning the purchaser. One would reasonably expect a 1/ 4 to be a 1/4 pet.
I do not think given the circumstances that a simple exchange of the affected pet for a new one slot is unreasonable.
The incredibly poor response, lacking even a simple understanding of the issue presented and gutless stonewalling preventing advancing the issue only complicates things. You turn a small thing into a matter of principle, and I will not relent

Community Manager · June 1

Mordin_Rockbiter said:

Pawain said:

@ Mordin_Rockbiter

Any vanity pet with necromancy will do this. Windrunner will do this also.

Necromancy has so much intensity that it will jump a 1 slot vanity pet to 2 slots when you choose advanced training.

The reason pets are this way was because people exploited the mechanics and reduced slots of pets long ago.

The fix was to have intensity checks when you push the button and if the pet has too much intensity, it will jump a level.

So, if players did not exploit pets, this would not be an issue, because the devs would not have to have made that fix.

That's an explanation why it jumps, but still does not address the issue and the lack of response to the issue is appalling.
There is no information on the site nor comes with the purchase warning the purchaser. One would reasonably expect a 1/ 4 to be a 1/4 pet.
I do not think given the circumstances that a simple exchange of the affected pet for a new one slot is unreasonable.
The incredibly poor response, lacking even a simple understanding of the issue presented and gutless stonewalling preventing advancing the issue only complicates things. You turn a small thing into a matter of principle, and I will not relent

Your initial question was how to exchange or refund the skeletal cat. I responded with said information since your main issue was you didn’t receive warning, when in fact, there was.

You likely missed reading the window (clicked on it too fast?) that pops up when you select to train a pet. There is a warning window that pops up that states that it will go up 1 slot if you choose to train the pet.

Pawain · June 1

Grimbeard said:

It's common knowledge clicking the button raises a slot and you might have considered calling out on chat or here before doing it??

I'm lost in these 2 threads.

Clicking the blue button does not raise the slots. Training the pet up to 100% and then clicking the button again raises the pet to the next slot.

Image: https://forum.uo.com/uploads/editor/49/durkb8mtgszn.png

Notice my Unicorn is 1 slot still. If I were to train it to 100% and I push the button again, it would then raise to 2 slots, after I clicked past the warning gump.

The OP should have known after training to 100%, the pet would become a slot higher tho.

(This is my crafter account who has 32 taming from ye olden days so she could tame a horse.)

Pawain · June 1

@Grimbeard

As usual I am correct. Unless you have lore and taming to the required levels, you will not see the blue button on the Lore sheet. Unless you have around 30 Lore you cant even lore a vanity pet.

I stand by, that a novice player will not accidently press this button and train the pet and press it again to get the slot to the next level. (you must meet the taming requirements to press it to go from 1 slot to the next)

Image: https://forum.uo.com/uploads/editor/g4/ml65848vx808.bmp

A non tamer can not see the blue Button, or even get to the gump unless UO RNG decides to let you open it with lower than required Lore.

Pawain · June 1

Tested below, removed this Q.

Pawain · June 1

I did further tests with a Windrunner.

Windrunner in top pic.
It has Necro, when you press the button, you get a warning gump because Necro has too much intensity to be on a 1 slot pet. The pet will go to 2 slots.

Vanity pet without necro in bottom pic, A crab
Vanity pets without Necro can be 1 slot when you press the button. You see no warning Gump because they can be 1 slot, because their intensity is not above a 1 slot pet.

@Community Manager

The game mechanics will turn a Vanity pet with Necro, Skeletal Cat and Windrunner, into a 2 slot pet, you do get a warning Gump.

Whether this is a bug or not is not up for me to decide. It is how the game mechanics work.

A player who decides to advance train a vanity or any other pet is not used to a pet increasing a slot just because you press the button to start training.

It is an inconsistency in the game, which caused @Mordin_Rockbiter to basically choose the wrong vanity pet to train. If he chose a vanity pet without Necro, this would not have happened.

The solution would be for those pets to begin as 2 slots, but that is not a good option.

I do not know the highest slot the vanity pets can go to. If the Windrunner and Skelecat go to 4 slots while the others only go to 3 slots. All vanity pets will get the same amount of training levels. Maybe that was the devs solution.

Grimbeard · June 1

Pawain said:

I did further tests with a Windrunner.

Windrunner in top pic.
It has Necro, when you press the button, you get a warning gump because Necro has too much intensity to be on a 1 slot pet. The pet will go to 2 slots.

Vanity pet without necro in bottom pic, A crab
Vanity pets without Necro can be 1 slot when you press the button. You see no warning Gump because they can be 1 slot, because their intensity is not above a 1 slot pet.

@ "Community Manager"

The game mechanics will turn a Vanity pet with Necro, Skeletal Cat and Windrunner, into a 2 slot pet, you do get a warning Gump.

Whether this is a bug or not is not up for me to decide. It is how the game mechanics work.

A player who decides to advance train a vanity or any other pet is not used to a pet increasing a slot just because you press the button to start training.

It is an inconsistency in the game, which caused @ Mordin_Rockbiter to basically choose the wrong vanity pet to train. If he chose a vanity pet without Necro, this would not have happened.

The solution would be for those pets to begin as 2 slots, but that is not a good option.

I do not know the highest slot the vanity pets can go to. If the Windrunner and Skelecat go to 4 slots while the others only go to 3 slots. All vanity pets will get the same amount of training levels. Maybe that was the devs solution.

Just like your narcissistic self to try to keep a matter that has been resolved alive for your own selfish agenda

Pawain · June 1

Usually you call inconsistent things a bug, just not when I post them huh. Ill accept that apology for telling others I was wrong when you were the one wrong on every post you made related to this issue.

Personally I don't think a pet jumping slots when pushing the blue button is proper operation. Especially when it is just 2 pet types.

Mordin_Rockbiter · June 1

Grimbeard said:

Pawain said:

I did further tests with a Windrunner.

Windrunner in top pic.
It has Necro, when you press the button, you get a warning gump because Necro has too much intensity to be on a 1 slot pet. The pet will go to 2 slots.

Vanity pet without necro in bottom pic, A crab
Vanity pets without Necro can be 1 slot when you press the button. You see no warning Gump because they can be 1 slot, because their intensity is not above a 1 slot pet.

@ "Community Manager"

The game mechanics will turn a Vanity pet with Necro, Skeletal Cat and Windrunner, into a 2 slot pet, you do get a warning Gump.

Whether this is a bug or not is not up for me to decide. It is how the game mechanics work.

A player who decides to advance train a vanity or any other pet is not used to a pet increasing a slot just because you press the button to start training.

It is an inconsistency in the game, which caused @ Mordin_Rockbiter to basically choose the wrong vanity pet to train. If he chose a vanity pet without Necro, this would not have happened.

The solution would be for those pets to begin as 2 slots, but that is not a good option.

I do not know the highest slot the vanity pets can go to. If the Windrunner and Skelecat go to 4 slots while the others only go to 3 slots. All vanity pets will get the same amount of training levels. Maybe that was the devs solution.

Just like your narcissistic self to try to keep a matter that has been resolved alive for your own selfish agenda

Individually, it has been resolved, I SCREWED UP, full stop.

It does raise a question however, is there a better way to improve this or eliminate it from happening again? Would a warning in the store description help? Would a different and clearer description of what is going to happen help? A more distinctive warning gump, perhaps flashing color or sound included? Reducing the max slots to 3?

Having the pets start as 2 slot is not as attractive, since in my case my main objection is that I lost a slot that prevented casting multiple EV's and Blade Spirits. I think starting at 2 slots would also disqualify it for use by non-tamers.

Of course, retiring the two offending pets and replacing them with Cat and Windrunner 2.0 with adjusted stats that eliminate the issue is an interesting option. Tweak the sounds and/or the graphics. This makes them a new collectable. Perhaps scrapping necro and using something new and innovative. We have seen how popular the Bear has become and it is also in the same class of creature.

I think the friction between Grim and Pawain is healthy in that it can spark worthwhile discussion and thought and ideas. I would hope this continues , but without the enmity. Challenge yourself and others to help create a better and more positive community.

Grimbeard · June 2

There is only love between us

Mordin_Rockbiter · June 2

Community Manager said:

Mordin_Rockbiter said:

Pawain said:

@ Mordin_Rockbiter

Any vanity pet with necromancy will do this. Windrunner will do this also.

Necromancy has so much intensity that it will jump a 1 slot vanity pet to 2 slots when you choose advanced training.

The reason pets are this way was because people exploited the mechanics and reduced slots of pets long ago.

The fix was to have intensity checks when you push the button and if the pet has too much intensity, it will jump a level.

So, if players did not exploit pets, this would not be an issue, because the devs would not have to have made that fix.

That's an explanation why it jumps, but still does not address the issue and the lack of response to the issue is appalling.
There is no information on the site nor comes with the purchase warning the purchaser. One would reasonably expect a 1/ 4 to be a 1/4 pet.
I do not think given the circumstances that a simple exchange of the affected pet for a new one slot is unreasonable.
The incredibly poor response, lacking even a simple understanding of the issue presented and gutless stonewalling preventing advancing the issue only complicates things. You turn a small thing into a matter of principle, and I will not relent

Your initial question was how to exchange or refund the skeletal cat. I responded with said information since your main issue was you didn’t receive warning, when in fact, there was.
You likely missed reading the window (clicked on it too fast?) that pops up when you select to train a pet. There is a warning window that pops up that states that it will go up 1 slot if you choose to train the pet.

This is your complete response, which differs from your revisionist history.

"Unfortunately there is no way to exchange or refund for the pet. It is listed as a "Vanity Pet" (https://uo.com/wiki/ultima-online-wiki/items/ultima-store-inventory/), not an ethereal. To make it ethereal, you would need to have purchased the Orb of Ethereal Transcendence and use it on the statue before clicking on the pet."

The credit actually goes to the kind help given by Violet for pointing out the warning gump. And technically, I could have trained up the stats and all the skills to GM without pressing the begin training button, I do it for the additional information I have access to while training pets, all the while with no intention of slotting up the pet.

Stick with Deving and leave the customer service to the professionals. In my life's journey, I have over a decade of experience in retail customer service and collections. I hold no ill will, hate the sin, but love the sinner. Be happy I did not file a report.

GM Reviews

Please let us know of any concerns, complaints, or compliments you may have with specific Game Support staff by sending an e-mail to gmreviews@ultimaonline.com and filling out the Contact Form.

If you feel secure enough in your performance, I would be quite happy to oblige and let them examine the full record and sort this out.

P.S. Before you pat yourself on the back over "Unfortunately there is no way to exchange or refund for the pet." That is not entirely true either. Broadsword acknowledges there are circumstances, " Broadsword will use reasonable efforts to replace/restore such items under certain circumstances". Now my case may not have qualified, but the possibility exists. Your clumsy use of that as a club to beat down people who come to you for assistance is disheartening.

Rorschach · June 2

I believe the issue has been resolved.

Howdy, Stranger!

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How do you get an exchange or refund on the skeletal cat.

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